Developer Q&A

Ask technical questions about the Front Platform

  • 266 Topics
  • 543 Replies

266 Topics

Javier - Developer Relations
Javier - Developer RelationsCommunity Manager
published in Developer Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive API assistance. Post questions about our APIs and SDKs in this forum. Posting questions in our Developer Q&A allows other developers to learn from your question and allows the broader developer community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem  If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support Engineers and community gurus will see your question and respond before you know it!

3330
Javier - Developer Relations
1 year ago
mike_macdonald
mike_macdonaldRookie
asked in Developer Q&A

Dynamic Variables Help

I’m new to front and new to apis so forgive me if this is simple but any help would be greatly appreciated. We use an ITSM tool called Autotask and I’m trying to create dynamic variables in front that recognise autotask ticket numbers (T20240518.1010) and then using the autotask API pull through details about the ticket. I’ve got the connection to autotask working.The difficulty I’m facing is trying to get the target URL to work. It’s thishttps://ww16.autotask.net/Mvc/ServiceDesk/TicketDetail.mvc?workspace=False&mode=0&TicketID=TICKETIDUnfortunaltey TICKETID isn’t the ticket number mentioned above, it’s a separate 6 digit number.So….I’m creating a dynamic variable that uses the autotask API to get the ticket ID when inputting the ticket number.When I use postman with a known ticket number in the API endpoint (not sure if that’s correct terminology)https://webservices16.autotask.net/atservicesrest/v1.0/tickets/query?search={ "IncludeFields": ["id"], "filter":[{"op":"eq","field":

1
justin
8 minutes ago
M
managementChrisRookie
asked in Developer Q&A

Snooze expiry logging in Front API

Good Morning all, I have been developing performance metrics based off the analytics exports for activity, and have encountered a use case I wish to accommodate. I want to know the amount of time between a snooze expiring and action being taken on a case. the activity dataset currently holds when a snooze was initiated, but as neither the expiry date/time or length of snooze. Is data on snooze expiry/length stored elsewhere? I’d appreciate any assistance on this, Chris.

1
justin
2 hours ago
krodion
krodionRookie
asked in Developer Q&A

React-router doesn't work in Sidebar plugin iframe

Hi.I’m trying to embed an app with react-router as a sidebar plugin, but navigation doesn’t work because of iframe’s sandbox prop (absent allow-top-navigation-by-user-activation?).Is there any way to edit sandbox prop? Thank you in advance.  

1
jason
2 hours ago
Rockster160
Rockster160Conversationalist
asked in Developer Q&A

List inbox conversations with q[after] not respecting parameter

Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/<inboxid>/conversations?after=1715382074&limit=10&q[after]=1715382074&q[types][]=assigned&q[types][]=unassigned&q[types][]=archived&q[types][]=deleted&sort_by=date&sort_order=ascWhich, more legibly, looks like this:/inboxes/<inboxid>/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are both ignored.Because we’re trying to iterate through this chronologically, we have the `sort` to asc, but that’s causing our earliest conversations to be returned. The tim

2
Rockster160
3 days ago
P
patricia.rEnthusiast
asked in Developer Q&A

Front reporting metrics definitions: New conversations, archived conversation

Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date = message_date and type in (‘archived’,’snoozed’)Here, first i used a timestamp but then used a date instead.I can’t match the values, so any help is appreciated. I can’t 100% match the time metrics either; I get slightly less, especially if I add the business hours flag. (But it’s minor compared to the above.)Thank you!

1
jason
5 days ago
pablobfonseca
pablobfonsecaConversationalist
asked in Developer Q&A

Sidebar plugin preferences

Hi, I’ve built a front sidebar plugin a couple of years ago and I was using the auth_secret to authenticate the users from front to my app, before I was doing something like:export function getInstallationInformation(callback) { callback = once(callback); Front.contextUpdates.subscribe(context => { callback({authSecret: context.preferences.authSecret}); });}Now I’m refactoring the plugin, and I noticed that in the docs it says that the auth_secret is going to be sent in the URL.Does front still support the the context.preferences ?Thank you!

4
pablobfonseca
10 days ago
porterjamesj
porterjamesjRookie
asked in Developer Q&A

Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

1
R
12 days ago
jamesp
jamespConversationalist
asked in Developer Q&A

Missing conversation/message events

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

3
justin
14 days ago
tchristler
tchristlerConversationalist
asked in Developer Q&A

Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

1
jason
17 days ago
nhu_lam
nhu_lamRookie
asked in Developer Q&A

Tags

how to Change tags name 

2
kaitlynm
17 days ago
nadyav
nadyavConversationalist
asked in Developer Q&A

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain.  I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity.  Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input.  I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked.  My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

8
justin
21 days ago
josula
josulaConversationalist
asked in Developer Q&A

Google Sign In in Front App

We Are trying to implement a Plugin using the Google Sign Button. The problem is however that the sign does not work because Google is trying to open a new window. That of course doesn't work in the plug-in within the Front app.  Hence, my question is if anyone else has built such an integration and how did they manage to integrate Google sign in within the Front app plugin?

22
jason
25 days ago
aaya
aayaConversationalist
asked in Developer Q&A

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

2
justin
1 month ago
D
darrinRookie
asked in Developer Q&A

How can I update the external ID of a Front Account after it has been created?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.     

1
molly
1 month ago
L
lifanConversationalist
asked in Developer Q&A

How to get tag id for a tag name

How can I get the tag id for a tag if I only know the tag name?Other than list all the tags with the API https://dev.frontapp.com/reference/list-tags and then search the tag name one by one, if there is any other way to do this?

2
ahandley
1 month ago
helpdeskdummy1
helpdeskdummy1
asked in Developer Q&A

Sort conversations in Search endpoint

Hi! I'm currently working on a use case within my company where we need to list conversations of a specific recipient, sorted by creation date. While the Search conversations endpoint seems promising and returns the created_at field, the conversations aren't sorted accordingly. Is there a way to sort conversations by created_at field in Search conversations endpoint? I'm unable to use the List conversations endpoint due to the need to filter conversations by recipient. Any insights or suggestions would be appreciated. Thank you in advance!

2
helpdeskdummy1
1 month ago
timkral
timkralHelper
asked in Developer Q&A

Body Did Not Satisfy Requirements -- Incoming Messages on Custom Channel

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-type: application/json' \     --data '{  "subject": "Sample Subject",  "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜  ~ curl --request POST \     --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \     --header 'accept: application/json' \     --header 'authorization: Bearer XXXXX' \     --header 'content-

3
molly
1 month ago
paul
paulConversationalist
asked in Developer Q&A

Add tag via link? (Kind of RSVP)

Hi there!I’m looking for a smart way how to catch-up again with customers later - if they would love to.We frequently get request from customers e.g. where they can buy our products (if out of stock).Out team replies that the given product is currently out of stock but will be available again soon.We would love to give the customer the choice:"If you would like to be notified as soon as the product is available, click this LINK."Kind of RSVP. If the customer clicks the link, Front should somehow add a dedicated TAG to the conversation (or put the customer contact to a list or anything else). Our goal is that we can easily find, follow up and inform those customers later. I can imagine of a lot of similar scenarios for this: feature requests, keep-me-posted on delays, RSVP, etc.How can this be solved best?ThanksPaul

3
justin
1 month ago
kuldeep_41
kuldeep_41Conversationalist
asked in Developer Q&A

I need scope in OAuth token to get private resources

‘A future update to Front's OAuth implementation will allow you to specify the permissions scopes that you need’I need scope in OAuth token to get private resourcesCan you confirm how to add scope for private in OAuth

3
kuldeep_41
1 month ago
sharad52
sharad52Conversationalist
asked in Developer Q&A

Associate custom channel Notes logs/Phone Calls log to the contact number

Hi,I have organized my call/voicemail logs into the custom channel and it is showing as expected. i want to associate those logs in respective contacts too. is there a way to organize custom channel message to the contacts object ? 

1
jason
1 month ago
benh21
benh21Enthusiast
asked in Developer Q&A

Open API core-api.json does not build valid java

I’m trying to use this Open API json file to generate Java client code to call Front’s API. I’m using maven and the openapi-generator-maven-plugin version 6.2.1.The first time I tried to do this, it failed with this message:-attribute components.schemas.KnowledgeBaseArticleResponse.items is missingI fixed this by adding"items": { "type": "string"},to line 2590.Then I tried again. It failed because the Java code is not valid. There's errors in a number of files, like EventResponseSourceData. Has anyone had success generating Java client code using the above mentioned file?

2
Javier - Developer Relations
1 month ago
J
jduffEnthusiast
asked in Developer Q&A

Sidebar plugin: add allow-popups-to-escape-sandbox to iframe sandbox

With the current sandboxing rules if you have a link that opens in a new window (which is allowed) using `target=”_blank”` the window opens but it is restricted to the same sandbox as the original iFrame. Adding `allow-popups-to-escape-sandbox` should allow that new window to break out of the sandbox. This is useful because once you are out of the sidebar iframe allowing confirm and alert pop ups no longer has the risk that they will be confused with popups from the container page. Allowing these as well as downloading etc on the new page would be useful in a number of cases. I understand that you should be able to use the SDK and the `openUrl` function that should function similarly, but depending on the application and use case updating the `target` on urls could be simpler solution. I can add this to the ideas board as well, but this seems like more of a bug or oversight since the sandbox already includes `allow-popups`.

1
jason
1 month ago
wayfinder_eng
wayfinder_engConversationalist
asked in Developer Q&A

Cc recipients limit at 21 when cerating draft with Front API

When using the API to POST a new email draft, I receive the following error if the recipient list is longer than 21 addresses:{    "_error": {        "status": 400,        "title": "Bad request",        "message": "Body did not satisfy requirements",        "details": [            "body.cc: should be an array"        ]    }} Does anyone know why this is the case?Thank you.

3
jason
1 month ago
guillaume
guillaumeHelper
asked in Developer Q&A

Rule that trigger when email attachment is too heavy

I want to create rule that trigger when there is a failure to deliver an email. One of those case is when we send an email with attachment heavier than 20Mo.I created those rules, but they don’t trigger when I send an email with an attachment heavier than 20Mo. Any idea why?  

3
JohnW
1 month ago

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