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Community topics about Front APIs and SDKs

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mike_macdonaldConversationalist

asked in Developer Q&A

Rockster160Conversationalist

asked in Developer Q&A

List inbox conversations with q[after] not respecting parameter

Hi there! I’ve been tasked with pulling data from a few different inboxes starting from a certain time.I’m trying to use the `q[after]` parameter, but it doesn’t seem to work- it just gets ignored completely. My request is as follows: /inboxes/<inboxid>/conversations?after=1715382074&limit=10&q[after]=1715382074&q[types][]=assigned&q[types][]=unassigned&q[types][]=archived&q[types][]=deleted&sort_by=date&sort_order=ascWhich, more legibly, looks like this:/inboxes/<inboxid>/conversations{ after: 1715382074, limit: 10, sort_by: date, sort_order: asc, q: { after: 1715382074, types: [assigned, unassigned, archived, deleted] },}As you see, the `after` parameter is included in both the top level params and nested under the `q` param. We’ve tried both ways and they are both ignored.Because we’re trying to iterate through this chronologically, we have the `sort` to asc, but that’s causing our earliest conversations to be returned. The tim

3 days ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

How to prepare for phone number normalization in the Front APIIMPORTANT

On September 1st 2024, we will be introducing E.164 phone number normalization to the Front API to address issues caused by inconsistent phone number handles attached to contacts. Phone number handles for contacts in Front can be created via the API, the Front contacts manager, incoming messages in channels, CRM contact syncs, and CSV import of contacts. With so many different ways of creating contacts and storing phone numbers for those contacts, it’s important to normalize the data because the different input formats can lead to duplicate contacts and related search issues. To prepare for this change, make sure your API requests are sending valid phone numbers with the country code included. Country codes must be preceded by a plus (+) sign. Read the “Potential impacts” section below for details.If you experience any issues with phone number normalization, reach out to us and we can roll the feature back for your company instance to give you more time to address the change. BenefitsE

3164

4 days ago

jack_afterRookie

posted in Developer discussion

Documentation suggestion: Add new page/section on how to open a message/conversation in the Front app

I think the developer documentation under your “Guides” section needs to include a page on how to link to messages and conversations in the Front web app.I went to the high level “Guides” section hoping to find information on this, and couldn’t, so had to turn to Google and found two related conversations in these forums from other users who had the same question:In both instances, there were confusing responses from the Front team that the links returned from the API under the _links property could be used to link to the Front app, however this is not the case. You need to construct the URL yourself with https://app.frontapp.com/open/{message_or_convseration_id}Here is the relevant API Reference pages for conversations and messages: https://dev.frontapp.com/reference/conversations#opening-a-conversation-in-fronthttps://dev.frontapp.com/reference/messages#opening-a-message-in-frontI think there could be either a new page under Guides / Fundamentals that discusses this, or at least addi

4 days ago

patricia.rEnthusiast

asked in Developer Q&A

Front reporting metrics definitions: New conversations, archived conversation

Hi! I am trying to re-create metrics for our own reporting in Tableau but I have a hard time with new and archived conversations. I went through the documentation, and timezone differences are excluded as an error too.New conversations: (https://help.front.com/en/articles/2310)I set new_conversation attribute to true (I assume it’s a flag) and excluded conversations without message_idI still get less than in the front overview reportArchived conversation: https://help.front.com/en/articles/2396For this, I couldn’t find a flag, so I wrote a query in Snowflake. If the last ‘type’ is archived or snoozed, then I counted the conversation ID.max_message_date = message_date and type in (‘archived’,’snoozed’)Here, first i used a timestamp but then used a date instead.I can’t match the values, so any help is appreciated. I can’t 100% match the time metrics either; I get slightly less, especially if I add the business hours flag. (But it’s minor compared to the above.)Thank you!

6 days ago

pablobfonsecaConversationalist

asked in Developer Q&A

Sidebar plugin preferences

Hi, I’ve built a front sidebar plugin a couple of years ago and I was using the auth_secret to authenticate the users from front to my app, before I was doing something like:export function getInstallationInformation(callback) { callback = once(callback); Front.contextUpdates.subscribe(context => { callback({authSecret: context.preferences.authSecret}); });}Now I’m refactoring the plugin, and I noticed that in the docs it says that the auth_secret is going to be sent in the URL.Does front still support the the context.preferences ?Thank you!

10 days ago

porterjamesjRookie

asked in Developer Q&A

Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

13 days ago

jamespConversationalist

asked in Developer Q&A

Missing conversation/message events

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

14 days ago

Nico PrevooRookie

asked in Developer discussion

Sharepoint Onedrive integration

I see a google drive and Dropbox plugin. Is there an idea to also develop a plugin for SharePoint / OneDrive. Where you can easily select documents to share them with a client or directly upload files from mails into SharePoint?

14 days ago

Javier - Developer RelationsCommunity Manager

published in API news & updates

An update on Chrome's third-party cookie deprecation affecting Front pluginsIMPORTANT

Based on recent developments, we’ve updated our original post on handling Chrome’s third-party cookie deprecation to note the following:Google has postponed the deprecation to Q1 2025 (originally Q3 2024) We now also recommend the Storage Access API as a viable solution to handling the deprecation, in addition to CHIPS. More details in the original post. We’ve linked to an example of handling partitioned cookies in Next.js for a Google Sign In authentication flow.

220

17 days ago

tchristlerConversationalist

asked in Developer Q&A

Chat Widget Placement

I have a few questions about the chat widget:Is it possible to swap out the current icon for one of our own? Is it possible to have customize the icon and have the ability to show/hide, move the chat bubble around or only show it on specific pages?Thank you!

17 days ago

kyoung6Rookie

asked in Developer discussion

API change notification by email

I used to receive email notification of changes to the API functionality.I recently found that the maximum limit parameter for an event fetch has been reduced from 100 eventsto 15 events, but I had not received an email relating to this.Do such changes still get announced to an email distribution ?

17 days ago

nhu_lamRookie

asked in Developer Q&A

Update your Postman collection linksIMPORTANT

Due to breaking changes in Postman, the Postman collections previously supplied in our Developer Portal can no longer push changes to forks. To obtain the latest Postman collections of our Core API and Channel API, create new forks from the following links:Core API collection Channel API collection These forks should be able to pull changes as expected whenever we update the source collection. Thanks for being part of our Front developer community!

170

18 days ago

nadyavConversationalist

asked in Developer Q&A

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

21 days ago

josulaConversationalist

asked in Developer Q&A

Google Sign In in Front App

We Are trying to implement a Plugin using the Google Sign Button. The problem is however that the sign does not work because Google is trying to open a new window. That of course doesn't work in the plug-in within the Front app. Hence, my question is if anyone else has built such an integration and how did they manage to integrate Google sign in within the Front app plugin?

25 days ago

aayaConversationalist

asked in Developer Q&A

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

1 month ago

darrinRookie

asked in Developer Q&A

How can I update the external ID of a Front Account after it has been created?

I understand that the external ID can be set when creating an account, but I need to update the external ID after the account has been created. The documentation does not mention how to update an external ID. I attempted to patch the update using 'external_id', but this approach was unsuccessful. One possible workaround is to automate the process of deleting the account and recreating it with the correct external ID, although I would prefer to avoid this method.

1 month ago

lifanConversationalist

asked in Developer Q&A

How to get tag id for a tag name

How can I get the tag id for a tag if I only know the tag name?Other than list all the tags with the API https://dev.frontapp.com/reference/list-tags and then search the tag name one by one, if there is any other way to do this?

1 month ago

helpdeskdummy1

asked in Developer Q&A

Sort conversations in Search endpoint

Hi! I'm currently working on a use case within my company where we need to list conversations of a specific recipient, sorted by creation date. While the Search conversations endpoint seems promising and returns the created_at field, the conversations aren't sorted accordingly. Is there a way to sort conversations by created_at field in Search conversations endpoint? I'm unable to use the List conversations endpoint due to the need to filter conversations by recipient. Any insights or suggestions would be appreciated. Thank you in advance!

1 month ago

timkralHelper

asked in Developer Q&A

Body Did Not Satisfy Requirements -- Incoming Messages on Custom Channel

I’m trying to receive incoming messages over a custom channel. I created the custom channel in my Front instance and copied the channel id from the Incoming API Endpoint. In order to test, I added the necessary values on the API docs page and gave it a try:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-type: application/json' \ --data '{ "subject": "Sample Subject", "body": "Sample Body"}'{"_error":{"status":400,"title":"Bad request","message":"Body did not satisfy requirements","details":["body.sender: missing"]}}I tried a couple of modifications hoping to back into a solution, but still the same general error:➜ ~ curl --request POST \ --url https://api2.frontapp.com/channels/cha_g65ng/incoming_messages \ --header 'accept: application/json' \ --header 'authorization: Bearer XXXXX' \ --header 'content-

1 month ago

paulConversationalist

asked in Developer Q&A

Add tag via link? (Kind of RSVP)

Hi there!I’m looking for a smart way how to catch-up again with customers later - if they would love to.We frequently get request from customers e.g. where they can buy our products (if out of stock).Out team replies that the given product is currently out of stock but will be available again soon.We would love to give the customer the choice:"If you would like to be notified as soon as the product is available, click this LINK."Kind of RSVP. If the customer clicks the link, Front should somehow add a dedicated TAG to the conversation (or put the customer contact to a list or anything else). Our goal is that we can easily find, follow up and inform those customers later. I can imagine of a lot of similar scenarios for this: feature requests, keep-me-posted on delays, RSVP, etc.How can this be solved best?ThanksPaul

1 month ago

MathewConversationalist

posted in Developer discussion

NetSuite

I’ll be working on NetSuite > Front.Just starting up the post, here!

1 month ago

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