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pablobfonsecaRookie

asked in Developer Q&A

Sidebar plugin preferences

Hi, I’ve built a front sidebar plugin a couple of years ago and I was using the auth_secret to authenticate the users from front to my app, before I was doing something like:export function getInstallationInformation(callback) { callback = once(callback); Front.contextUpdates.subscribe(context => { callback({authSecret: context.preferences.authSecret}); });}Now I’m refactoring the plugin, and I noticed that in the docs it says that the auth_secret is going to be sent in the URL.Does front still support the the context.preferences ?Thank you!

6 hours ago

DKSciConversationalist

asked in Workflows discussion

Need Consulting Help for Front

We are a small company and going above Starter plan would be huge overkill. Given that this plan does not include dedicated onboarding, I need to hire someone expert in Front for like an hour to just look at what we’re doing, what we’re trying to do, and give us advice on how to do it. We can do the grunt work, I just need someone who is really expert in the software to help guide us properly. I tried searching on Upwork, via various terms, and cannot find anyone with “Front” as a tag or in their profile. Thanks for your help trying to find a resource.

18 hours ago

porterjamesjRookie

asked in Developer Q&A

Getting comment quotes from API

Hi all,I’m building an API integration that requires data from the “quotes” in comments. I’m not sure if that’s the right Front technical term for them. The visual objects in comments that are created when you highlight text in a message and click “comment”. This:I need to be able access the text of the quote (e.g. “We’ll pass...”), and get a reference to the message the quote is from and it’s sender (e.g. “Su ____”, and their email, etc.). I’ve looked pretty extensively at what’s included in the response to the "Get comment" endpoint, and what’s linked to from there, as well as perusing the other API endpoints. As far as I can tell, these “quotes” are not represented in the API at all. Even the `body` of the comment object doesn’t include anything about the quote, it just says “#crm Testing adding notes to the CRM, please ignore!”.Is it the case that quotes aren’t represented in the API? Is there any way I can access this data programmaticly?Thanks in advance!James

1 day ago

jamespConversationalist

asked in Developer Q&A

Missing conversation/message events

I’m attempting to sync messages by consuming the `events` api. However, what I’m noticing is that in some cases, there is no event for a given inbound message. Is this expected behaviour? For example, here is an events call I’m making:https://myorg.api.frontapp.com/events?q[after]=1706030839&q[types]=message_bounce_error&q[types]=inbound&q[types]=outbound&q[types]=out_reply&q[types]=sending_error&q[types]=forward While there are many inbound message events, I do not get all of them. For example, if I use the conversations/{id}/message endpoint with some conversation IDs, I can see messages received shortly after 1706030839, but there is no corresponding event.

2 days ago

Nico PrevooRookie

asked in Developer discussion

Sharepoint Onedrive integration

I see a google drive and Dropbox plugin. Is there an idea to also develop a plugin for SharePoint / OneDrive. Where you can easily select documents to share them with a client or directly upload files from mails into SharePoint?

3 days ago

zrichardsonConversationalist

asked in Workflows discussion

"This conversation is assigned to...are you sure you want to archive" don't show again

Hi! Excited to be part of the Front community, as there’s a lot of things I love about the application.During the weekdays, we have one box the whole team uses and responds to, but a lot of the members don’t sign out, so conversations still get assigned to them.On the weekend, it’s just me and one other person taking turns managing the box, and it’s SOP to clear out 100+ emails at a time as they are “inquiries”- in other words, people asking to do a job for us, where hundreds of emails will come in, but then only one of them actually gets it, and it’s unnecessary to even respond to the others (they know that).I need to stay in open view so I see all conversations, even ones that are assigned, but when I try and close out a ton at a time, I keep getting this popup saying that the conversation is assigned to someone else, am I sure I want to close it out.I’m 100% sure that I need to close all these out every day, is there some kind of “don’t remind me”, “don’t bug me”, “don’t ask again”

3 days ago

KamoheloEnthusiast

asked in Product Q&A

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

5 days ago

mark_saundersConversationalist

asked in Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

5 days ago

jkaseEnthusiast

asked in Product Q&A

User Profile Audit Logs

I am looking for Audit logs for users added recently on Front. Is there any specific place i can go to extract this information.

5 days ago

tchristlerConversationalist

asked in Developer Q&A

PatyRookie

asked in Get started on Front

Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

9 days ago

nadyavConversationalist

asked in Developer Q&A

Problem: Fake obscure names are being generated for anonymous users

I have a question regarding how the frontChatChannel cookie is associated with previous session. Let me describe the weird behavior of Front’s chat bot on our website. See the steps described below. I navigate our webapp’s /login url as a logged out user, then locate frontChatChannel cookie and remove it for the domain. I assume since there’s now no cookie/token, there’s also no association with prior user session, so the Front chat bot won’t recognize my user’s identity. Now, I click the chat’s icon, and observe that there are some options to pick from before getting to the text input. I clicked “Login & Access” option, and saw “How can we help” question with a text area. Observe that no email is being asked. My message was received via Slack notification and Frontapp as well, and I’ve got this auto-generated name: Salmon BoaCan we change this anywhere so the generated names for anonymous users aren’t such as Salmon Boa, Navy Antelope, Coral Alligator, etc? We see these a lot

10 days ago

aviConversationalist

asked in Get started on Front

Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar. If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

13 days ago

harvestConversationalist

asked in Product Q&A

Rule to preserve tags or auto-tag on "Move message to new conversation" actions

I currently have a rule to move certain messages with the same subject into a new conversation, in the same inbox.This is a specific type of transactional message that’s received when customer’s complete a form. We don’t have control over the subject line, which is always the same, so they stack up in a single thread otherwise.The rule is successfully splitting up these messages. However, tagging does not seem to work.The first message of the day for this type does get tagged per what I have setup in the rule, but subsequent messages do not.I’m not sure if there’s a specific order of operations that should happen, if a separate rule can catch these “Move message to new conversation” actions, or if this is a limitation of the rule action itself.Curious to know if anyone else has run into this or if there’s a solution.

13 days ago

nhu_lamRookie

asked in Product Q&A

time zone

How to change time zones for each workspace?

14 days ago

fernandasilvaRookie

asked in Product Q&A

Whatsapp Reaction 👍

I have already integrated whatsapp to my FA, however when a user reats to a message it shows to me as empty message. ANyone could set this up to show in frontapp this reactions? (when a user clicks my message and reacts with an emoji)Thank you!!

16 days ago

htetaungRookie

asked in Get started on Front

Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

16 days ago

aayaConversationalist

asked in Developer Q&A

Variable in signatures using CoreAPI to send messages

Hello,When using the Core API to create a new conversation and signature has dynamic variables such as {{user.name}}, it appears that it does not populate with the user name and just sends exactly that text {{user.name}}Is this a bug?If yes do you have some time line then it will be fixed?

20 days ago

CFMJayConversationalist

asked in Workflows discussion

Need help with a script for to save attachments

Hello everyone!I am looking for someone that can help me to add a script that will automate the download of attachments based upon tags assigned. If this is something you could assist us with implementing, please reach out. Thank you! Jay

23 days ago

vy.ngoRookie

asked in Workflows discussion

New Contact Alert

a way to set a front rule or tag to recognize when a new email address that has never emailed us before emails us

24 days ago

marisaRookie

asked in Workflows discussion

Tag Reporting Rule

Hello community! I need help understanding how to best tag, surface ,and escalate the tags my customer success and sales team are using to then be able to automatically generate reports once a certain threshold of a tag has been met. For example, if we have 4 customers contact us with website issues, our team uses website_issues tag 4x a report should be sent to myself and other leaders to work closely with our IT team to resolve the issue in a timely manner. Is this a feature I may be missing? Any ideas?

1 month ago

rengRookie

asked in Get started on Front

Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks

1 month ago

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