Ideas
Product updates
Events
Groups
Partners
Academy

Home
Discussions
Front users
Product Q&A

Product Q&A

Got questions about how to use a feature? Need help troubleshooting? Ask away and our team or your peers can assist.

151 Topics
357 Replies

When you subscribe we will email you when there is a new topic in this category

151 Topics

Recently active

Most replies Most views Newest first

helenaCommunity Manager

published in Product Q&A

Front Product Roadmap Webinar - February 2024Recording

Join us for a very exciting roadmap webinar where we unveil where Front is headed in the coming quarters. In this webinar recording, we cover:📱Where do we stand on a native SMS channel? ✅ In addition to viewing data from third-party systems, you’ll be able to action on them right within Front 🔀 Custom actions you can automate for Front, similar to macros in other tools 🤖 So much AI, such as AI tagging and email reply suggestions 📊 Revamped analytics with more visualizations and filtering ❓ Q&A from the audience We’ll answer any questions you have about the presentation, so leave them below and subscribe for updates 👀

3874

2 months ago

helenaCommunity Manager

published in Product Q&A

When to post in this forum versus contacting Support

This forum is the primary way to receive assistance using Front. Post questions about our product in this forum. Posting questions in our Product Q&A allows other Front users to learn from your question and allows the broader Front Community to suggest innovative solutions or respond with follow-up questions of their own. However, there are times when you should contact Front Support instead. These include:Reporting bugs or performance issues When you need changes made to your Front account When you need to share private information to troubleshoot a problem If your issue does not fall into one of those categories, then please post in this forum. Rest assured our Support team and community gurus will see your question and respond before you know it!

5440

11 months ago

JohnWSmart Cookie

asked in Product Q&A

Can The Archive Be Sorted by Email Received Date?

We want to Sort Archived Messages by Date Received, NOT ArchivedBeing able to have an option to sort Archived Messages by the date the message was originally received would be super helpful. I don’t see that option existing, but wanted to ask, in case we’re missing it. If it doesn’t exist, I’ll definitely be putting it in as an Idea for a future feature.

2 days ago

KamoheloEnthusiast

asked in Product Q&A

This channel is limited to 5 recipients per message

I’m trying to send a WhatsApp mesaage to around 200 contacts but I get this error “This channel is limited to 5 recipients per message”How can I change this limit?

6 days ago

mark_saundersConversationalist

asked in Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently Front is asking users who need to log email to salesforce to send the email and then seek out the sent item and log it manually as a second step. This is not productive and difficult to get user buy in for.When will Front have a send & log feature to automate the look up to the contact and opportunity record to have a single step to log the email activity?Right now Front is sending all sent email at the account level which is creating noise and reporting difficulty and none of that mail is related to the opportunity record.

6 days ago

jkaseEnthusiast

asked in Product Q&A

User Profile Audit Logs

I am looking for Audit logs for users added recently on Front. Is there any specific place i can go to extract this information.

6 days ago

benandersonConversationalist

asked in Product Q&A

Best way to create rule for calendar invites

Hi, I have a rule setup that says when an individual gets an email it should be moved to a shared inbox. I want to set the rule that says not to move calendar invites sent to the individual. I have tried a rule to say if the header contains Exchange-Calendar then to notify the inbox owner and stop processing any other rules. I had this set up as rule number 1 but it still went to rule number 2 and sent to the shared mailbox. I am probably looking at the wrong header section but is there a better or correct way to set a rule against a calendar invite?

6 days ago

mark_saundersConversationalist

asked in Product Q&A

Will there be a "send & log" feature out outgoing messages using Front & Salesforce

Currently for sales users who need to log email to a salesforce opporutnity need to first send the message and then go back to sent items to add the email. Or Front is recommending that you turn on the Bcc feature in salesforce to accomplish this. Will there be a "send & log" feature out outgoing messages using Front & Salesforce

8 days ago

KamoheloEnthusiast

asked in Product Q&A

Using Front For WhatsApp

Hi Everyone!We have been using Front in conjunction with Twilio and Courier to send WhatsApp messages to our users. Using all three platforms is a long and tedious process. We use Twilio to approve WhatsApp marketing templates and add buttons, then we copy that template to a Courier template and add our list of users we want to send the WhatsApp message to and then send the template to the users on Courier and then we respond to user replies on Front. My question is can we do all of this just on Front? If so please let me know how or how to simplify this process.

9 days ago

johnRookie

asked in Product Q&A

View Date Last Modified: Message Templates

When I’m viewing Message Templates, I’d like to be able to see the Date Last Modified. Right now, the view only shows “Date created.” There’s plenty of screen real estate to do so.

9 days ago

SummitMitchRookie

asked in Product Q&A

Skip "How can I assist you with..." question in Chatbot AI

I have setup a simple chatbot that collects a device brand, and the repair that is needed for the device. Ideally after collecting these two pieces of information, the chatbot would use the connected Knowledge Base to find the article with pricing and provide the repair price back. Right now, the chatbot asks the question “How can I assist you with the *device model*? Is it possible to skip this question either through a setting or by providing more information prior to the AI Answers module? For further clarification, I’ve attached a screenshot below.

10 days ago

harvestConversationalist

asked in Product Q&A

JohnWSmart Cookie

asked in Product Q&A

What Causes Ghost (Archived) Messages w/ No Activity to Reappear?

We have a user who has reported “Ghost” emails, sent only to them, that were previously archived, reappear in their personal inbox. There seems to be no activity that would trigger this behavior. Has anyone else experienced this phenomenon? Is there any administrator-accessible forensic data, that can be examined to determine why these emails are reappearing?

24 days ago

ArranLeithConversationalist

asked in Product Q&A

Signatures - Whatsapp, Facebook, Instagram

Is there a way to enable a signature to automatically appear at the end of every message? It works on email but is there a plugin or a feature coming that will allow the signature to appear on anything non email. It could just be a Front feature that puts it in the text box for you. Doesn’t have to sync with the respective apps

28 days ago

ArranLeithConversationalist

asked in Product Q&A

Facebook - Filter People commenting on posts and/or replied to your story

Currently when someone comments on our Facebook story with an emoji/reaction it gets picked up on our system and gets tagged as a “member problem”. We want our members to be able to message us with an issue and we’ve got trigger words that activate that. We can’t just turn off all Facebook messages/reactions as we need to reply to some of them. This is where it gets tricky. We also have a rule where if the “Conversation Subject doesn’t contain: mentioned you on an; Commented on your; “ then add Member problems. We found this stops comments on Facebook posts flooding our views. What we’re finding is when we put a post up on our story and it gets a reaction really quick. People are messaging in and it just floods the “member problems” view with these messages. We then have to manually go through and add a tag to separate the different types of messages. Is there a way to separate a reaction/emoji from a genuine message?Is there also a way to put messages in our Facebook Group into it’

1 month ago

VchinConversationalist

asked in Product Q&A

Unable to view the photos after updating to UI/UX for chat-like channels

I need help in solving the issue where I can’t view the photos that sent by my client after the recent UI/UX for chat-like channels. Anyone is facing the same issue and anyone know how to solve it?

1 month ago

adalidEnthusiast

asked in Product Q&A

Best practices for multi-user enviroment

I have a host server to which several users (7-9) connect to work remotely. What is the most recommended practice for this case: Install Front Wide Machine for multi-users or install the standard FRONT application by user session, I mean install it in each user session?

1 month ago

alyshaConversationalist

asked in Product Q&A

Single Best Tip

What has been the single BEST tool you have used in Front?

1 month ago

triinyyConversationalist

asked in Product Q&A

Customer feedback through Satisfaction Survey

Hello, Our team is quite new to Front and we have not included the survey to our emails just yet and are wondering if it is something that we would benefit from. If you use it, what have been the main benefits of it? Would you say most of the customers do not participate or how often customers take time to also leave a comment?

1 month ago

ArranLeithConversationalist

asked in Product Q&A

How to keep chat history but start new messages start fresh

Currently trying to work out if there’s a way to keep the chat history but prevent tags and rules being applied from older messages. For example - If a customer emails in about an order being lost in the post. It would be tagged Merch and go to their inbox. The issue gets resolved, customer happy. Then 6 months later, the same customer has an issue with payment however the rules and tags are reading those previous messages and directing it into merch and payments. Is there a way that after say 2 months. Any new messages follow the rules without going back over old messages but still be able to see the chat history if you scroll through previous messages?

1 month ago

alyssa_kaminskyRookie

asked in Product Q&A

Teammate Daily Reports

How can I set up a daily report per teammate of how many open conversations they have? I see the glossary for ‘active conversations’ but it does not differentiate between archived and open in their inbox. Is there a proper filter to create daily report of open conversations by teammates?

1 month ago

dimitri_douchinRookie

asked in Product Q&A

Option for Display Unread messages first in Inbox

Currently, only New Unreplied can be used but not all unread messages need a reply. Unread first is a basic feature that I think a lot of people use!

1 month ago

Page 1 / 7

Badge winners

Ian_Clarkhas earned the badge Innovator
evankimhas earned the badge Brainy
mattghas earned the badge Innovator
jorgehas earned the badge Innovator
tchristlerhas earned the badge Brainy

Show all badges

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Front credentials

Username *

E-mail address *

First Name *

Last Name

(Private)

Only you and moderators can see this information

Job Title *

Company *

User Type (select all that apply) *

Team

Password *

I certify that I am not a bug bounty hunter, and that I have reviewed and accept the Front Community Terms and Conditions and the Front Privacy Notice.

I will not engage in any sort of penetration testing. I understand that creating a community account as a bug bounty hunter forfeits my right to receive bounties, and opens me to legal, financial, and criminal prosecution.

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Use your Front credentials

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.