Get started on Front

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  • 52 Topics
  • 100 Replies

52 Topics

eden
edenRookie
asked in Get started on Front

How are we supposed to use email automation tools when All sent emails from automation platforms end up in inbox

Hi Front Reps, We are trialling your software and are finding it hard to figure out how we are best to use it as it is actually creating ALOT more work for our team Let me explain what is happening specifically. Our shared inbox, and some personal inboxes, have automations from email platforms that send email from our accounts. This is incredibly common, it saves our team dozens if not hundreds of hours a month.  For example, if a new lead comes in, a series of 10 emails get automatically sent from my inbox over the course of the next few months. If a project is completed, the request a review email gets sent. We also have a CRM that sends emails directly from Gmail and syncs with that. In front - it seems that every time one of these platforms sends an email (they do sync with my gmail inbox, and send from my gmail itself, eg: these emails send from the gmail account via api using these email automation tools so we can see all emails) - all these automations then appear in my INBOX in

1
annika_hanlon
8 hours ago
Kam
KamEnthusiast
asked in Get started on Front

Bulk Archive Shared with me emails

Is there a way to bulk archive Shared with me emails?

1
helena
3 days ago
Paty
PatyRookie
asked in Get started on Front

Best way to send a template to multiple contacts

Hi all,Hope you can help as I am newMy team needs to send an email template to multiple contacts however we can´t seem to be able to select the members Can anyone guide me ?Thanks!

1
sadie_mcdaniel
21 days ago
avi
aviConversationalist
asked in Get started on Front

Sharing Calanders with Teammates

Hi, I have a calander linked to my email address that I am able to share with my teammates. It appears as avi@zervtek.com, but I also have a couple of additional calanders that my teammates cannot add because it does not show up in the “Find People” search bar.  If that’s not possible, is there a way to have a shared calander that we can all access and add/subtract items from?Thanks in advance!

2
avi
24 days ago
htetaung
htetaungRookie
asked in Get started on Front

Facebook Messages not showing

i’ve followed steps for connecting facebook page but new messages are not showing in Front.

1
PhoebeatFront
27 days ago
bradley_roe
bradley_roeEnthusiast
asked in Get started on Front

Small arrow

Hi does anyone know what the small arrow highlighted in the screen shot refers to?Thanks! 

2
H
1 month ago
reng
rengRookie
asked in Get started on Front

Old Email suddenly showing up

HelloEvery once in a while we have an old email show up in our personal inbox. When I review the conversation details, I can see the conversation shows “Reopened in office 365 Inbox.” This is odd, because for the person that this happened to most recently has not opened outlook at all. We connect Front through Office 365. So, we are trying to understand what “Reopened in office 365 inbox” means so we can prevent it from happening again.Thanks  

1
Cori
1 month ago
daled
daledConversationalist
asked in Get started on Front

Preparation for Work Using Front -

Hi everyone! New user here, any Tips and tricks or Best practices to keep in mind for Beginners. Thank you

1
Javier - Developer Relations
1 month ago
hector_rojo
hector_rojoConversationalist
asked in Get started on Front

Unable to find a conversation/message in front

I am unable to find a conversation/message in Front using the cnv_ID and/or msg_ID. How can I find them and why are they blocked? Seems to be Invisible

3
helena
2 months ago
ArranLeith
ArranLeithConversationalist
asked in Get started on Front

Message Templates - Folders

Hello everyone! I’m very new to Front and i’m currently playing around with all the features but I can’t seem to find how put Message Templates and organise them into folders. Is it also possible to organise the folders into workplaces so only certain departments can access specific templates? Thanks in advance!

1
Cori
2 months ago
Techbob
TechbobConversationalist
asked in Get started on Front

Front auto archives emails those assigned to anyone else

Hello everyone, I am facing a problem with Front, when ever I assign an email that is left unassigned or change the assignee name then front automatically archiving the email.Not really sure if I changed something lately in the settings or this is as part of new updates in front.This is very frustrating after assigning the email to someone, I also have to click Unarchive in my email in order to bring the email back to my shared section. I appreciate if you can share any work around or some sort of setting which could solve the issue

5
naomi_oneal_nunnally
2 months ago
nicole_caricato
nicole_caricatoConversationalist
asked in Get started on Front

Getting Started with Front - Best Advice for New Hires

I am brand new to my organization (and to Front), and am really looking forward to using the platform. Being new, I don’t really know where to start. Setting up tags and rules seems super helpful, but I am not familiar enough with my company’s process to know what to expect. Does anyone have any advice for brand new team members? Thanks all!

4
zach_maes
3 months ago
lorelai
lorelaiRookie
asked in Get started on Front

Remapping chat from Intercom

For anyone that has transitioned from Intercom to Front Chat, do you have any workflow or implementation lessons learned?

2
helena
3 months ago
janna
jannaConversationalist
asked in Get started on Front

Number of Assigned to Me conversations not displaying correctly

I have a couple of team members that when I look at their assigned conversations - one of them has 53 and the other has 12. However, from their view they only have 2 or 3. These old conversations show to not be archived from my view but if you are logged in to their account they are not there. Has anyone experienced this? I don’t know how to correct it.

2
janna
3 months ago
leonectr
leonectrConversationalist
asked in Get started on Front

Add member

Hello everybody,I have a problem with adding a member to my team.I receive this message when I want to invite him: "an error occurred while sending the teammate invite"I didn't find a solution...Can you help me ? Thanks ! 😃

4
leonectr
3 months ago
NS2
NS2
asked in Get started on Front

Historical Conversations Best Practices Views and Tags

Historical Conversations Best Practices Views and Tags Is it best to audit and apply tags prior to or after migration? If keywords can be used to create a search and then apply tags for past conversations, then after the tags are applied, conversations with those tags will be visible in the Tags Report, correct? Is it best practice to create a View for Historical Conversations? If Nested Tags do not display in the analytics dashboard itself, should they be be used at all, or are their specific use cases for a Nested tag, if they are not displayed in the analytics dashboard?Nested tags in AnalyticsThe tag path will be displayed in any tag dropdown menu, however, the tag path will not display in the analytics dashboard itself.

1
patrick_v
3 months ago
alexo
alexoHelper
posted in Get started on Front

Help article for setting up SendGrid DNS Records on AWS needs to be updated

Hey, the AWS Route 53 interface has changed and no longer has a Create Record Set button for creating a record, and instead only has a Create Record button. This can cause confusion to new users setting this up since help article in Front (https://help.front.com/en/articles/2292) shows a screenshot containing the “Create Record Set” button. I was following the help guide so it took me some time to figure out that the AWS interface has changed

3
alexo
3 months ago
CSM_I
CSM_IConversationalist
asked in Get started on Front

What is the most effective feature and tools you have found to maximize time?

I have found that using tags and rules together has been my favorite tool. This approach has saved my team a lot of valuable time! 

11
A
3 months ago
sskinner
sskinnerConversationalist
asked in Get started on Front

What are some best tips for getting your team off of gmail and onto Front?

We are hosting a Front Lunch and Learn and a Front-hosted training but I am already hearing some pushback from users that like their set up and flow in gmail. Any tips on encouraging and setting expectations would be great! Also- any specific pushbacks you’ve heard and how you handled that I can prepare for! Thank you!

4
lorraine199708
3 months ago
abrown
abrownRookie
posted in Get started on Front

New to Front

New to Front, but so far very useful they really thought of everything! Combining all my favorite features from other platforms in one domain, game changer. Can’t wait to keep exploring! 

1
helena
4 months ago
nicole.kane
nicole.kaneConversationalist
asked in Get started on Front

Analytics

For an operations and logistics based company - which analytical feature do you think best suit the needs to meet expectations of customers.

2
helena
4 months ago
adrian
adrianEnthusiast
posted in Get started on Front

Email introduction

Hello, everyone. Another email post from me. We are starting to introduce Front to our company. We have a wide variety of users. Some have preferred Outlook, while others have preferred Gmail. Any tips on how to convert them into Front when it’s this diverse? As usual most people don’t like change, but I know Front could be more beneficial for them to use, but just curious to see what has worked, or challenges others have faced when releasing Front within a company. 

2
Javier - Developer Relations
5 months ago
adrian
adrianEnthusiast
posted in Get started on Front

Shortcuts

Hello, I am still pretty fresh to Front, and have reviewed some conversations on shortcuts, plus the training. Something that would be nice (unless I completely missed it), would be custom tag shortcuts (similar to Outlook). Our users are used to Outlook and most of them have shortcuts to send emails to specific folders. It would be nice if we could customize shortcuts for that. When on an email instead of using Ctrl + E to archive if I could customize a shortcut “Ctrl + 1” to tag and archive an email. 

1
Javier - Developer Relations
5 months ago
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front

Create a view with more fields about status

Hello, is there any way to create a new view, which i can use for watching issues that are both of assigned and archived? Thank you in advance.

1
jessye
5 months ago
evgenia_bairachtari
evgenia_bairachtariRookie
asked in Get started on Front

Users' emails

Hello, i would like to ask if it’s possible to import the users’ emails to Front. Thank you in advance. 

2
JohnW
5 months ago

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