Can we view Gmail Spam folder in Front?

We sometimes have customer emails find their way into the Gmail spam folder as Google in their wisdom decide that's where they belong. While some of them deserve to be there, as a business we should really reply to all customer emails regardless of how stupid they may look haha!

The problem is I can't see how to find these emails in Front. We just had a customer leave us a 1 star review on Facebook because we weren't replying to his emails. When we searched Front on his email address, 2 emails appeared with the message "This conversation was restored by spam filtering". So Front can obviously access these email.

I would hope that the good people at Front don't believe that legitimate emails never find their way into the spam folder so I assume there must be a way to view and recover them, but I just can't see where this is. Can someone point me in the right direction?

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  • Hi Pete,

    As of now, Front doesn’t have a spam filter, so we rely on your email server to not forward us any email that they consider spam. Front doesn't add another layer of detection for spam.

    Here are some additional points I can provide regarding spam:

    • When you mark a message as spam, it goes into your Trash in Front
    • The sender is marked as a spammer in Front
    • All future incoming messages from the same sender will be automatically deleted in Front
    • If the inbox in which the message has ended up is a real Gmail account, then the message will be moved to the Spam folder in Gmail as well
    • Messages in the Spam folder in Gmail are not received in Front
    • You can find messages previously marked as spam in Front in the Trash inbox
    • You could also perform a search using the is:deleted modifier

    Hope that helps!

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  • Hi Cori

    You seem to have completely misunderstood my message. I'm not expecting or requesting that Front adds a layer of Spam filtering. Gmail is perfectly capable of providing that. Two spam layers will just cause untold carnage. What I'm saying is that there are ZERO email clients out there that have a 100% success rate of determining what is spam and what isn't. They've certainly got better, but there's still the odd false positive out there.

    I would find it very astonishing if you at Front believe that Google, Outlook, Spam Assassin etc, should be 100% relied on and not provide a way for people to view what has been marked as spam to enable users to recover those emails that were incorrectly put into the spam folder. Even if that means a custom search of in:spam or similar. 

    As it stands, I now have to give access to the gmail interface to our customer service team so they can check the spam folder in there, which seems very backwards as Front is supposed to be the central place for managing all emails!

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  • Pete Sorry for the confusion. Let me clarify the point that says "Messages in the Spam folder in Gmail are not received in Front." They are received, but only in the Trash folder. Spam from Gmail and Office 365 inboxes will go straight to the Trash folder in Front. You can use the search filter is:deleted to search for trashed conversations.

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