Following a conversation

If you're receiving notifications in Front about a conversation, either it's assigned to you at the moment or you're following it. Front auto-follows conversations for you when: 

  • You were assigned a conversation previously, but it's now been assigned to someone else
  • You commented on a conversation 

Just archiving a conversation will not cause you to follow it automatically.


Stay up-to-date on conversations you're interested in by following them.

All of your followed conversations will appear in your Following inbox. When new comments are sent or messages come in on a conversation you're following, your Following inbox will bold.

To follow/unfollow a conversation, click Follow/Unfollow at the top on your conversation toolbar.

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  • how can you see who is following an email?

    Reply Like
  • Jason H Hi there,

    Click the "i" in the top right corner and you'll be able to see who is following a conversation. See screen shot below.

     

    Reply Like 1
  • If I archive a message in Following, will it archive for the person it's assigned to? What about if I mark it as read by viewing it?

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  • Galen King Yes, it will archive for the person it's assigned to. It's best to unfollow the conversation if you don't want it in your Following folder. If you mark it as read, it will only be read for you, not for the person it's assigned to.

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  • Cori Morris  OK. But I want an inbox zero. Let's say I receive a message in my personal inbox. I want to make it followed by a member of my team. I can do this. But I want to get rid of it in my inbox. If I archive it, it will archive it for my team member. Will he be able to access it though? Will he see it in its 'following' folder anyway? If not, should I leave it in my inbox folder forever?

    Reply Like
  • Jerome Chouraqui Yes, your teammate will still have access to it even if it's archived, but it will be in the ALL tab of his following inbox. If you want him to reply to the email, you should assign it to him, instead of adding him as a follower.

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  • Is this article still accurate? I just tried archiving a convo in my "following" folder, and it is not archiving for my coworkers. 

    Reply Like
  • Katie Fang Hi there,

    To be completely transparent, you're on a newer version of Front where this article is not accurate. We are working on transitioning all Front customers to the version you are on, so some articles will be inaccurate for you. The "following" folder is now "your own" so you may do what you wish with it.

    Hope that clarifies why you're seeing this!

    Reply Like
  • Cori Morris Is there a way to adjust settings so that I don't follow conversations automatically? 

    Reply Like
  • Paul Go You can always make sure to have the option "assign on first reply" turned of in the channel as well as the option "Auto-follow when commenting" turned off in your settings. This will reduce the amount of conversations you are following. However there is no specific way at the moment to turn following off completely. 

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