How to enable and use the Jira integration
Like other integrations, you need to be an admin in order to enable the Jira integration.
The Jira integration allows you to create a Jira task from Front.
Go into your Settings and select API & Integrations. Click on Jira.
Select Settings, and turn the toggle on to enable Jira.
If you'd like to reopen conversations after a Jira issue has been closed, then click the Sign in to Jira button.
Note: When authenticating the Jira integration, Front attempts to add a webhook subscription for Jira issue updates. This lets Front know when Jira resolves an issue. If Front is not reopening closed issues, please check with your Jira admin to see if a webhook to frontapp.com exists in your Jira settings. It may be necessary to re-authenticate on Front's side with a Jira admin that is able to create webhooks through the Jira API.
Click Save to finish enabling the Jira integration.
Now, go back into your mailbox view. Next to your subject is a +tag button. Click that, and select Add to Jira.
The first time you use Add to Jira, you will be required to sign in to Jira from Front using your Jira credentials.
After that, complete the detail fields to open an issue. When you're done, click Open issue.Step 8
Your issue is now posted. You will see a tag to the right of the subject line of your email. You can click on that to see the task in Jira.