How to enable and use the JIRA integration
Like other integrations, you need to be an admin in order to enable the JIRA integration.
The JIRA integration allows you to create a JIRA task from Front.
Go into your Settings and select API & Integrations. Click on JIRA.
Select Settings, and turn the toggle on to enable JIRA.
If you'd like to reopen conversations after a JIRA issue has been closed, then click the Sign in to JIRA button. Once you're signed in conversations will reopen in Front when a JIRA issue is closed, allowing you to follow up and let the customer know it has been fixed.Step 4
Click Save to finish enabling the JIRA integration.
Now, go back into your mailbox view. Next to your subject is a +tag button. Click that, and select Add to JIRA.
The first time you use Add to JIRA, you will be required to sign in to JIRA from Front using your JIRA credentials.
After that, complete the detail fields to open an issue. When you're done, click Open issue.Step 8
Your issue is now posted. You will see a tag to the right of the subject line of your email. You can click on that to see the task in JIRA.