How to set up a custom SMTP inbox
When sending an email you have the choice to send emails using your own dedicated SMTP server. An SMTP server is a mailserver that you can use to send email. It stores your messages and ensures that your messages are either delivered or returned to you with a failure message.
You can set up a custom SMTP inbox in Front, meaning you want to use your own server to send messages. Follow the instructions below to set up a custom SMTP inbox.
Go into your Settings, select Inboxes, and Add a team inbox or Add an individual inbox.
Input your email address and name, and click Next.
If you chose to add a team inbox, give your teammates access to the new team inbox, and click Create inbox.
Use the forward address shown to redirect your emails, and then use the button to Send a test email.
Scroll down in your inbox settings until you see Custom SMTP. Click the down arrow to expand the setting.Step 7
Turn the toggle to enable it.
Complete the fields and test your connection.
This is on the same topic. We are using a CRM which automatically adds any email sent to a customer within the CRM to the activity for that customer. However this doesn't work for our team using Front, even if I setup their inboxes with the custom SMTP of our email server.
The emails also do not appear in the sent folder of the web-based email client for that email provider (Rackspace), so it seems like there is a disconnect somewhere.Reply