Individual contacts and team contacts
Within your Contact Manager, you have individual contacts and team contacts. As it sounds, individual contacts are private to you, and team contacts are shared amongst your team.
When you connect an individual inbox with Front, your individual contacts are kept separate from your team. Create and edit your private contacts under Individual Contacts in Front’s Contact Manager — and when someone emails you, new contacts are added there automatically.
If you’re using Teams to manage multiple workspacesin Front, contacts are handled separately. Choose the Team you’re looking for in the side panel of the Contact Manager to view, edit, or create contacts and contact groups for that specific Team.
Things to know
- If you only have one Team, you will only see one Team in the first pane.
- There's no way to migrate contacts from one Team to another Team.
- For those previously using Front before individual contacts and team contacts were established, all of your contact groups will be migrated to your first Team.
This is easily the worst thing about Front for us. We are having recreate hundreds and hundreds of contacts. It is one big mess and it is only going to get worse. How big of a priority is this on the Front roadmap?
For example, we have two teams, plus 3 individuals that need to work with the same 300+ contacts. In order to share just the basic contact data this means we'll have to have 1500 contacts in Front instead of just 300. Am I understanding this correctly?
Team A = 300 contacts
Team B = 300 contacts
Staff A (private) = 300 contacts
Staff B (private) = 300 contacts
Staff C (private) = 300 contacts
Total = 1500 contacts
That is 1200 unnecessary contacts since it is just the same 300 contacts across all the above.
Using a CRM will help some, but not a ton because we have to manage support tickets across these teams and individuals as well.
This screws up search, filters, etc... or at least it is appearing to. What is the recommended solution here? Like I said 3 months ago, this is going to grow into the 1000s. Why is there no "master contact list" shared across all of Front that we can opt into?Reply