Cannot Download Attachment From Desktop App

When I try to download any attachments in the desktop application I receive an error (after the "Downloading" dialog sits at 0% for about 1 minute). The error I receive is: Cannot download attachment. Please retry later. 

This works in the web app. 

I've tried:

  • exiting and restarting the desktop app
  • changing the download location
  • rebooting
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  • Would you please provide me with the conversation ID for the message you are experiencing these issues with?  For privacy purposes, we are not able to access any information in your account without an ID provided.

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  • 6 mths agoLast active
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