How to enable and use the Smooch integration

Like other integrations, you need to be an admin in order to enable the Smooch integration.

The Smooch integration allows you to display information about your customers when it's available in Smooch.


Front's Smooch channel and integration were developed for customers using Smooch Business plans, their direct-to-customer messaging offering. Going forward, Smooch solely distributes its messaging platform through partners and no longer offers this plan. 

Existing Smooch Business customers can continue to use this integration. If you are not an existing Smooch Business customer, you will not have access to the Smooch plan that is required to use this integration.

Step 1

Go into your Settings and select Integrations. Click Smooch, and Enable integration.

Step 2 

Retrieve your Key ID and Secret by logging in to the Smooch website.

Step 3

Select Settings.

Step 4

Scroll down to the Secret Keys section and copy and paste the Key ID and Secret into Front. If you have none, create one for your application.Step 5

Click Save to finish enabling the Smooch integration.

Step 6

You can now display information about your customers and where they're contacting you from directly in Front. Open the right pane by clicking on the arrow located on the top right corner of your Front interface.

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  • Hi Frontapp team - So I have activated this plugin  but i don't seem to see any web data associated with the contact. Any ideas?

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  • Christian Welsh Hey there! Are you seeing any data for any of your contacts at all?

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