Gmail labels become Front tags

If you've connected your Gmail account to Front via IMAP, and requested that your inbox be imported, then your Gmail labels will be converted to public tags for your team in Front.

We do this one-time label-to-tag sync only on shared inboxes in Front. At this time, we do not sync tags from individual inboxes.

Your Gmail labels will not continuously sync with Front tags following the full inbox import. We recommend that you and your team switch exclusively to tagging conversations in Front, to avoid any data loss from people adding labels in Gmail as well. 

If you need a backup, you can export tag information via Front's API.

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Welcome to the Front community!

Whether you're already a Front customer or interested in becoming one, this is your place to come together and discuss the software, register for webinars, and get support from our help center.

If at any point you need assistance, don't hesitate to email us at team@frontapp.com.