Gmail labels become Front tags

If you've connected your Gmail account to Front via IMAP, and requested that your inbox be imported, then your labels in Gmail will be converted to tags for your team in Front at that time.

We do this one-time label-to-tag sync only on shared inboxes in Front. We do not sync tags from individual inboxes to preserve the privacy of any labels that you don't want to become viewable and usable by your whole team.

Your Gmail labels will not continuously sync with Front tags following the full inbox import. We recommend that you and your team switch exclusively to tagging conversations in Front, to avoid any data loss from people adding labels in Gmail as well. 

If you need a backup, you can export tag information via Front's API.

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Welcome to the Front community!

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If at any point you need assistance, don't hesitate to email us at team@frontapp.com.