Understanding team inboxes

Front allows your team to manage shared inboxes more effectively. For addresses similar to support@company.com or info@company.com , multiple teammates can collaborate on replies and, ultimately, provide faster resolution times.

Emails arriving in a team inbox will be visible to all teammates who have access to the inbox. Only admins can give a teammate access to a team inbox.

If one teammate reads an email in a team inbox, it still appears as unread to other teammates. However, if one teammate replies to and archives an email in a team inbox, the email is archived for all teammates. That way, work is never duplicated.

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
reply to topic
Like2 Follow
  • 2 Likes
  • 1 yr agoLast active
  • 2202Views
  • 3 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.