New for Admins: April 2018

We're always working to make Front better for you and your team, so we've made some improvements for you!

If you have any questions about these updates, please reach out to us — we're happy to help.

New training sessions

Our Customer Success team has been hard at work developing live training sessions to help you get the most out of Front:

  1. Introduction to Front: learn how to work with your team in Front — a great overview for new users
  2. Master your Workflow: an advanced training to help you get even more out of Front (a next step beyond "Intro to Front"!)
  3. Just for Admins: get an overview of admin controls, guidance for setting up your Front instance, and help onboarding your team
  4. Measure Productivity with Analytics: hands-on help with Front Analytics and insights into how to improve your team's performance over time

Browse and sign up for these sessions here

Product updates

Sort your inbox by waiting time

Want to keep messages that have been waiting longest for a reply at the top of your inbox? Click your inbox sort options and choose Oldest Unreplied. New inbound messages will be listed below messages from customers that have been waiting to hear back.

Log out idle users automatically for more security

Use this setting to log out users after a certain amount of idle time, especially if your team shares devices. Set this timing in Settings > Company > Preferences, or choose "Never" to always keep users logged in.

Customize your undo send timing

Choose how long Front gives you to stop a message from being sent. Head to Settings > My Inboxes or Inboxes, and choose your undo send timing for each channel. Your team can set undo send timing for their private inboxes, too.

API updates

⚡Support for Team API tokens

If you’re using Teams (available on Enterprise plans), you can now use the Front API to manage resources for a specific Team. We’re also working on an update to allow you to control individual inboxes with the APl — we’ll let you know when it’s ready.

⚡Control Front Chat with a new Javascript API

Use the new Front Chat API to get granular control over how Front Chat behaves on your site. Customize your launcher button, delay when Front Chat appears, and more.

From our blog

The key to competitive advantage? Embrace change (read)

Our 5 key learnings from helping thousands of customers through successful Front implementations. 

How account management and client services teams use Front (read)

Learn how Shopify, HubSpot, and Countsy deliver their best client experience with Front.

Want more Front news?

Be sure to bookmark the Front Changelog to get our latest app updates, our Roadmap to see what's coming next, and our blog to read more stories.

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Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.


New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: