How to import your email inbox history

Step 1

Make sure your inbox is a Gmail/Google Apps/Office 365 account connected to Front via IMAP. We can only import this type of inbox.

Step 2

Please send an email to team@frontapp.com, and we will complete the import for you.

Step 3

All imported emails will be auto-archived. Conversations can be viewed through Search or in your All view.

 

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  • When it gets imported from gmail will the labels (tags) transfer over with the emails?

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  • Darling Gomez Hi there! It depends. If it's an individual inbox, labels will not be imported. For team inboxes, they will, in tag form.

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  • Thank you, Cori. Will the tags be the current name or will it change to something that currently exists and closest to the imported name?

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  • Darling Gomez It will stay the same as it is in Gmail.

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  • Awesome! One more question that just came up. Will those tags be automatically public? If so, is there a way I can make them private if I need to?

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  • Darling Gomez Yes, they will be public. That's why we only import tags from team inboxes. There's no way to make them private tags.

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  • Oh, gotcha makes sense! Thank you again, Cori, for all your help!

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  • One more question just wanted to get clarification on the public view. By public, do you mean everyone who has access to that team inbox or does everyone in our team organization (General Assembly)?

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  • Darling Gomez The tag will be a public tag, so all people in your team will see and be able to use the tag. If the public tag is added to a conversation in a team inbox, but a teammate doesn't have access to that team inbox, they won't be able to access that conversation. 

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  • Cori Morris Awesome! Thank you for the clarification, I wanted to make sure I was understanding it properly. 

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  • Cori Morris Hi there, again :-) I have a few more questions regarding importing my history.

    1. Will my canned responses in my Gmail account get imported with the history, if so will it hold the same titles or will I need to rename?

    2. How will it look with all the tags imported? Will all emails be archived? 

    3. If I request to import my history will it import up to the current date or only up to the day that I registered to Front?

    Thank you, again!

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  • Darling Gomez No problem!

    1. We don't currently import canned responses.

    2. We don't currently import tags for individual inboxes. Only team inboxes. Yes, all imported emails will appear in your archives.

    3. We will import all of your history.

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  • Hi there,

    Is it also possible to import a google groups email box?

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  • Ram Hi there, no, this isn't possible.

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  • Cori Morris Can I get somebody to import my emails from 1 frontapp to another? You guys know the API more than I do.

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  • Preston Tighe Hi there,

    We don't currently import conversations from one Front instance to another. If you want to use our API to export your emails from one instance, and re-import them to the new instance, you can do that. However, it looks like you're on our Basic plan, which doesn't provide access to our API. Sorry, I can't be of more help!

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  • Cori Morris Ok then at least discount my plan down to $15 because I would be on a team of 3 paying annually? Seems kind of silly you are bringing up plans in this instance. I literally am just trying to bring my history from 1 account to another. This should be a standard feature. Export and import.

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  • Preston Tighe Could you email us to discuss further?

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  • Cori Morris I already have. Not of my requests seem to work.

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  • Preston Tighe I can't seem to find any recent emails from you. Can you send another one?

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  • I emailed Holi a couple times using this Yahoo email.

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  • Preston Tighe Try team@frontapp.com

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  • Cori Morris sent

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