How to import your email inbox history

Step 1

Make sure your inbox is a Gmail/Google Apps/Office 365 account. We can only import those types of inboxes.

Step 2

Please send an email to team@frontapp.com, and we will complete the import for you.

Step 3

All imported emails will be auto-archived. Conversations can be viewed through Search or in your All view.

 

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  • Cori Morris Hi there, again :-) I have a few more questions regarding importing my history.

    1. Will my canned responses in my Gmail account get imported with the history, if so will it hold the same titles or will I need to rename?

    2. How will it look with all the tags imported? Will all emails be archived? 

    3. If I request to import my history will it import up to the current date or only up to the day that I registered to Front?

    Thank you, again!

    Reply Like
  • Darling Gomez No problem!

    1. We don't currently import canned responses.

    2. We don't currently import tags for individual inboxes. Only team inboxes. Yes, all imported emails will appear in your archives.

    3. We will import all of your history.

    Reply Like
  • Hi there,

    Is it also possible to import a google groups email box?

    Reply Like
  • Ram Hi there, no, this isn't possible.

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  • Cori Morris Can I get somebody to import my emails from 1 frontapp to another? You guys know the API more than I do.

    Reply Like
  • Preston Tighe Hi there,

    We don't currently import conversations from one Front instance to another. If you want to use our API to export your emails from one instance, and re-import them to the new instance, you can do that. However, it looks like you're on our Basic plan, which doesn't provide access to our API. Sorry, I can't be of more help!

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  • Cori Morris Ok then at least discount my plan down to $15 because I would be on a team of 3 paying annually? Seems kind of silly you are bringing up plans in this instance. I literally am just trying to bring my history from 1 account to another. This should be a standard feature. Export and import.

    Reply Like
  • Preston Tighe Could you email us to discuss further?

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  • Cori Morris I already have. Not of my requests seem to work.

    Reply Like
  • Preston Tighe I can't seem to find any recent emails from you. Can you send another one?

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  • I emailed Holi a couple times using this Yahoo email.

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  • Preston Tighe Try team@frontapp.com

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  • Cori Morris sent

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