Removing "via sendgrid.net" from outgoing emails
If your outgoing emails display via sendgrid.net , it's because Front is using its own servers to send your outgoing messages (instead of doing it directly for you via IMAP).
In order to remove it, you need to authorize SendGrid to send emails on your behalf by setting up specific SendGrid SPF/DKIM entries in your DNS configuration. This will increase email deliverability and remove the via sendgrid.net that appears next to the sender email address in your sent emails. We strongly recommend you do this.
Go into your Settings and select Inboxes. Scroll down the list, and click on the inbox you wish the authorize.
Select the channel.
Select the down arrow in the SPF/DKIM setting.Step 4
Enter these DNS Records into your DNS. Each provider offers a different UI to add these entries to the DNS. Feel free to ask your IT department if you're unsure about this.
Once your DNS settings are set, you can come back to Front and click Check DNS settings. This will trigger a check by SendGrid to verify that your DNS configuration is correct. Be aware that SendGrid might not see your changes before the time specified in your DNS TTL settings.
Wait a few seconds and the check result will appear (with the encountered errors if any).
You're missing a step between #3 and #4 – how to add these entries to our DNS.Reply
tyler martin This is different for a lot of people, depending on the provider.Reply
Cori Morris I agree with tyler . There should be some kind of documentation on how to change the DNS records, even if it's generic. I'm scratching my head trying to figure this outReply
...and until I figure this out, I'm concerned that many of our sent emails from team inboxes aren't getting delivered due to the 'via Sendgrid' factorReply
Bobby Shiffler I'm sorry we can't be of more help! Due to the many different providers, even we don't know how to do this for every single one. We suggest contacting your specific provider for assistance on their platform.Reply