SPF/DKIM - Removing "via sendgrid.net" from outgoing emails

Warning: This is advanced material that would best be done by an IT admin or someone that fully understands what it means to make changes to DNS records.

If your outgoing emails display via sendgrid.net , it's because Front is using its own servers to send your outgoing messages (instead of doing it directly for you via IMAP). 

In order to remove it, you need to authorize SendGrid to send emails on your behalf by setting up specific SendGrid SPF/DKIM entries in your DNS configuration. This will increase email deliverability and remove the via sendgrid.net that appears next to the sender email address in your sent emails. We strongly recommend you do this.

Step 1

Go into your Settings and select Inboxes. Scroll down the list, and click on the inbox you wish the authorize.

Step 2

Select the channel.

Step 3

Select the down arrow in the Improve delivery rates - SPF/DKIM setting.Step 4

Take these values and add them as a DNS record in your DNS settings.

Each provider offers a different UI to add these entries to the DNS. Feel free to ask your IT department if you're unsure about this.

Step 5

Once your DNS settings are set, you can come back to Front and click Check DNS settings. This will trigger a check by SendGrid to verify that your DNS configuration is correct. Be aware that SendGrid might not see your changes before the time specified in your DNS TTL settings.

Wait a few seconds and the check result will appear (with the encountered errors if any). 

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  • You're missing a step between #3 and #4 – how to add these entries to our DNS.

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  • tyler martin This is different for a lot of people, depending on the provider.

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  • Cori Morris I agree with tyler . There should be some kind of documentation on how to change the DNS records, even if it's generic. I'm scratching my head trying to figure this out

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  • ...and until I figure this out, I'm concerned that many of our sent emails from team inboxes aren't getting delivered due to the 'via Sendgrid' factor

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  • Bobby Shiffler I'm sorry we can't be of more help! Due to the many different providers, even we don't know how to do this for every single one. We suggest contacting your specific provider for assistance on their platform. 

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  • Cori Morris Hi Cori,

    we use network solutions. i don't see a way to add the values shown on the 1st, 2nd and 3rd DNS records into network solutions. front mentions that 2 records are TXT and 1 is MX but it doesn't indicate what is the Host / TTL and TEXT value we should input on the DNS administrator, in network solutions. can you please help?

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  • Ricardo G. Hi! Can you please provide your company name so I can look into your account? If you prefer to email me, that's fine as well.

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  • Just sayin... I finished 3 other trials with different companies before choosing Front and they have instructions that go into more detail or at least a link to the 'how to' page for each of the providers.  The instructions are not clear at all. I've done cname changes and other things like that and have been able to figure it out.

    This was my experience (and mistake): I had to contact bluehost, they added the changes, then I realized that it completely disabled my ability to send emails through bluehost because the MX settings were changed (and I didn't realize that was what would happen.) 

    After, it required another call to figure out what the original settings were and to re-enable my ability to send email until I was ready. 

    I was still on a trial with Front and not ready to use only the Front inbox. Emails were still being sent to my Gmail through pop3. The poor explanation of these settings lead me to set this up (to ensure deliverability) without realizing the consequences of getting it wrong. 

    I looked at the settings the Bluehost tech entered and there is honestly no way I would have figured it out on my own. 

    I think these instructions could be 'rewritten for simple folk' that are using this software as an email management solution without assuming we all have an IT team to handle this. At least with a warning not to make any changes unless you are 100% certain what you are doing. 

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  • Amy Whitney Thanks for the feedback. We will definitely add a warning.

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