Removing "via" from outgoing emails

If your outgoing emails display via , it's because Front is using its own servers to send your outgoing messages (instead of doing it directly for you via IMAP). 

In order to remove it, you need to authorize SendGrid to send emails on your behalf by setting up specific SendGrid SPF/DKIM entries in your DNS configuration. This will increase email deliverability and remove the via that appears next to the sender email address in your sent emails. We strongly recommend you do this.

Step 1

Go into your Settings and select Inboxes. Scroll down the list, and click on the inbox you wish the authorize.

Step 2

Select the channel.

Step 3

Select the down arrow in the Improve delivery rates - SPF/DKIM setting.Step 4

Take these values and add them as a DNS record in your DNS settings.

Each provider offers a different UI to add these entries to the DNS. Feel free to ask your IT department if you're unsure about this.

Step 5

Once your DNS settings are set, you can come back to Front and click Check DNS settings. This will trigger a check by SendGrid to verify that your DNS configuration is correct. Be aware that SendGrid might not see your changes before the time specified in your DNS TTL settings.

Wait a few seconds and the check result will appear (with the encountered errors if any). 

7replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • You're missing a step between #3 and #4 – how to add these entries to our DNS.

    Reply Like
  • tyler martin This is different for a lot of people, depending on the provider.

    Reply Like
  • Cori Morris I agree with tyler . There should be some kind of documentation on how to change the DNS records, even if it's generic. I'm scratching my head trying to figure this out

    Reply Like
  • ...and until I figure this out, I'm concerned that many of our sent emails from team inboxes aren't getting delivered due to the 'via Sendgrid' factor

    Reply Like
  • Bobby Shiffler I'm sorry we can't be of more help! Due to the many different providers, even we don't know how to do this for every single one. We suggest contacting your specific provider for assistance on their platform. 

    Reply Like
  • Cori Morris Hi Cori,

    we use network solutions. i don't see a way to add the values shown on the 1st, 2nd and 3rd DNS records into network solutions. front mentions that 2 records are TXT and 1 is MX but it doesn't indicate what is the Host / TTL and TEXT value we should input on the DNS administrator, in network solutions. can you please help?

    Reply Like
  • Ricardo G. Hi! Can you please provide your company name so I can look into your account? If you prefer to email me, that's fine as well.

    Reply Like
login to reply
Like Follow
  • 1 mth agoLast active
  • 7Replies
  • 3530Views
  • 4 Following

Welcome to the Front community!

Whether you're already a Front customer or interested in becoming one, this is your place to come together and discuss the software, register for webinars, and get support from our help center.

If at any point you need assistance, don't hesitate to email us at