Personalized Canned Responses

Efficiency and personalization can often feel like they're at opposite ends of a scale. But which one is more important? We think they both are!

Front's dynamic variables help our canned responses strike the perfect balance between working fast and keeping things personal. You don't have to sacrifice one over the other. ⚖  

Just type '{{' and we'll show you a list of variables you can use!

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  • When SMS messages are received through Twilio, it seems that Front is unable to understand the Contact in Front who originally sent the message, and so the user variables are all null.  Front inserts a blank into canned messages in these cases.  Do you guys have a fix?

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