Personalized Canned Responses

Efficiency and personalization can often feel like they're at opposite ends of a scale. But which one is more important? We think they both are!

Front's dynamic variables help our canned responses strike the perfect balance between working fast and keeping things personal. You don't have to sacrifice one over the other. ⚖  

Just type '{{' and we'll show you a list of variables you can use!

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • When SMS messages are received through Twilio, it seems that Front is unable to understand the Contact in Front who originally sent the message, and so the user variables are all null.  Front inserts a blank into canned messages in these cases.  Do you guys have a fix?

    Reply Like
reply to topic
Like1 Follow
  • 1 Likes
  • 3 mths agoLast active
  • 1Replies
  • 1087Views
  • 3 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.