Individual contacts and team contacts

Within your Contact Manager, you have individual contacts and team contacts. As it sounds, individual contacts are private to you, and team contacts are shared amongst your team. You'll see them listed in two separate sections:

When you connect an individual inbox with Front, your individual contacts are kept separate from your team. You can create and edit your private contacts under My Contacts in Front’s Contact Manager — and when someone emails you, new contacts are added there automatically. Use the plus sign to create new contact groups that are private and only visible to you.

If you’re using Teams to manage multiple workspaces in Front, contacts are handled separately. Choose the Team you’re looking for in the side panel of the Contact Manager to view, edit, or create contacts and contact groups for that specific Team.

Things to know

  • If you only have one Team, you will only see one Team in the first pane.
  • There's no way to migrate contacts from one Team to another Team.
  • For those previously using Front before individual contacts and team contacts were established, all of your contact groups will be migrated to your first Team.
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Welcome to the Front community!

Whether you're already a Front customer or interested in becoming one, this is your place to come together and discuss the software, register for webinars, and get support from our help center.

If at any point you need assistance, don't hesitate to email us at team@frontapp.com.