Why does my inbox need to be re-authenticated?

If you have your Gmail or Office365 account connected in Front, it's possible you've been asked to re-authenticate your account before. While it may seem strange that we're asking you to do this after months of working in Front, here's why this could be happening to you.

Your authentication token can be revoked because:

  • You or an admin changed your account credentials
  • Front's access was revoked through your account
  • You do not use your token for an extended period of time
  • When Front attempts to renew our subscription to your email channel, but your email provider is unable to process the attempt

Recommendation

If this is happening consistently to your email account, over an extended period of time, please reach out to support@frontapp.com .

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Welcome to the Front community!

Whether you're already a Front customer or interested in becoming one, this is your place to come together and discuss the software, register for webinars, and get support from our help center.

If at any point you need assistance, don't hesitate to email us at team@frontapp.com.