How to enable and use the Slack integration

Like other integrations, you need to be an admin in order to enable the Slack integration.

The Slack integration allows you to define rules that automatically post notifications to Slack, and manually send messages to Slack.


Step 1

Go into your Settings and select API & Integrations. Scroll down the list, and click on Slack. 

Step 2

Turn the toggle on to enable Slack. Click Sign in to Slack and link your account. This will allow Front to post as a bot in your Slack organization.

Step 3

Click Save to finish enabling the Slack integration.

Step 4

You now have two options to send messages to Slack - create a rule to automate it, or do it manually.

Step 5

To create a rule, go into your Settings, select Rules, and Add a team rule

Step 6

Set up your conditions (more information can be found in the Understanding rules article), and choose the action Send to Slack (listed in the Then section). You will be able to send a notification to a specific Slack channel or to a specific user.

Step 7

To send to Slack manually, click the three dots in the top right corner of a message, and select Send to Slack.

Step 8 

The first time a teammate opens the menu, they will be prompted to link their Slack account. Afterwards, they will be able to add a comment and choose a destination channel. When you're done, click Post.

Step 9

Your message will appear in the Slack channel you selected.

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