Rules with condition headers


I'm struggling with a header in a new rule.
The code I use to sent with my incoming_message through curl is:


Now I want to check in my rules if the key:value = name : "Rick Meulendijks" is present, but with no luck.

When I get the conversation through the api, I see the header:


My rule is looking like this:


When I remove the specific condition "headers", it's all working fine, but when I add the header condition, it won't work.

What am I missing here?



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  • Hi Rick,

    I believe our API Engineer reached out to you via email, but I also wanted to reply here in case other customers were experiencing a similar frustration.

    Currently, the header condition does not work with custom messages. We will be fixing this soon.

    Reply Like 1
  • Hi Cori Morris ,

    Thanks  for your reply and awesome this will be fixed.


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