How to enable and use the Zapier integration

Like other integrations, you need to be an admin in order to enable the Zapier integration.

The Zapier integration allows you to automate your workflow by connecting Front with hundreds of other apps. Build Zaps that dynamically trigger when something happens in Front or that take action in Front based on events in other apps.


Step 1

Go into your Settings and select API & Integrations. Scroll down the list, and click on Zapier.

Step 2

Turn the toggle on to enable Zapier. 

Step 3

Click Save to finish enabling the Zapier integration. You will need to complete this step before building your first Front Zap, otherwise you will encounter an error in Zapier.

Step 4

Start making Zaps! Log in to your Zapier account, and click on the "Make a Zap!" button. Choose Front as Trigger or Action app from the app chooser, along with your other desired apps.

Note

The possible Front Triggers are outlined in red below.

When a Trigger is activated by any app, a number of Actions can occur. Front Actions are outlined in red below.

 

Upon activation of your Front-triggered Zap, a rule is automatically created in Front. You can view the rule by going into your Settings and selecting Rules. When you disable or delete a Front Zap, the related rule will be deleted.

NOTE

The Front-Zapier integration is available to users on our Premium or Enterprise Plans. If you're currently on a Team plan, you'll see the following notice in your integration settings and will need to upgrade:

In Zapier, if you're not on an eligible Front plan, you will see this error when you try to connect to your Front account:

 

Once you're on an eligible plan, you will need to enable the Zapier integration in the Front app (following the instructions above) before you can start building Front Zaps. If you see this error, go into your Front integration settings and use the blue "Enabled" switch to turn on the integration first:

 

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  • Hi, 

     

    When catching the webhook i only get "Message blurb" or "Message summary" and these two cuts the message after 200 chars. Is there a way to get the whole text message? Or is there any other way to get the whole text message into zapier? 

     

    Thanks! 

    Jonas Olsson

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  • Hello Jonas,

    By using the Zapier built-in triggers, the full message content is available in the fetched variables.

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