How to import contacts in Front

There are two ways to import contacts to Front: 

  1. Use our contact API - http://dev.frontapp.com/#create-contact
  2. Send a CSV file of your contacts to team@frontapp.com, and we'll import it for you

The CSV file may only contain the fields listed below. You can include more than one of each field with the number appended (email2, phone2). Here are some examples of the order in which your CSV file should be. 

  • name,email
  • name,phone,link
  • name,email,phone,group
  • name,email,phone,twitter,description,group
  • name,email,email2,phone,twitter,link,link2,description,group,group2
  • name,email,email2,phone,phone2

  

Note

  • The minimum entry required is one of these: email, phone, or Twitter.

  • If no name is provided, then the name field in Front will be populated with the content from the first email, phone, or Twitter.

  • It is best for you to provide any phone numbers in international format already (with the + and country code).

  • If the link is a URL, then it will be clickable in Front.

  • Group is what you have on the left panel in the contact manager in Front; a contact can belong to multiple groups.

  • Extra columns and rows need to be removed.

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  • I need to know if there is a way to fetch custom field of contact from front app...Sorry this question is not related to this thread..could not find a better platform to ask

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  • Hello, is there a way I can view analytics on which countries emails are coming from?

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  • Brooke Hahn At this time, this isn't something that Front analytics includes. However, if you figure out a way to tag each conversation with the Country name, then you can pull analytics on those specific tags.

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Welcome to the Front community!

Whether you're already a Front customer or interested in becoming one, this is your place to come together and discuss the software, register for webinars, and get support from our help center.

If at any point you need assistance, don't hesitate to email us at team@frontapp.com.