How to set a reminder for later

You have 2 different ways to never forget to answer to or follow-up on a message:

  • Snooze feature
  • Reminders

Snooze

You can snooze a conversation if you want to deal with it later. If you snooze a conversation, it will be archived and will return to your inbox at the exact time and date you want. To snooze a conversation, click the snooze button with an alarm clock icon in the top toolbar:

The conversation will reappear sooner if someone else sends a message in that thread. 

Reminders

Reminders are useful to schedule follow-ups. Click "set reminder" at the bottom of the message to get reminded of the message at a later time:

If you select a reminder in 2 days and click "Send and archive", the conversation will return to your inbox if your recipient has not replied after 2 days.

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  • It would be great to have an option that would keep the conversation open when a reminder is set.

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  • Malcolm Felt If you set the reminder and click Send (instead of Send & Archive), then the conversation should remain open.

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  • Cori Morris Yes, that should work for us anytime we send a reply to the customer. We also call customers and would like to use snooze button in the top message bar to set a reminder to call the customer again. For those reminders, it would be great to have the message stay open. Thanks again.

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  • Malcolm Felt I will share this feedback with the team, however, the purpose of the snooze feature is to remove it from your list until you're ready to deal with it.

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