Way to get a Group SMS to record against each individual contact?

So I've set up SMS running through Twilio and it all sends & receives fine.

However when I send a Group SMS to a number of people when I get their response the response comes through individually without the context of the original SMS that was sent.

EG... I get a booking from a customer and then send a group SMS to the possible teams I have that can take that booking. When the individual teams respond their replies some through individually (which is perfect) however I have no idea what the message they are replying to is.

Is there a setting I'm missing somewhere or any way that the context of the original group SMS can be recorded against each contact the sms was sent to?
 

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Terry,

    Currently, with Front's Twilio inbox, when you send an outbound SMS message to a group, we don't thread that with the inbound message. It's not a supported feature at this time.

    Reply Like
reply to topic
Like Follow
  • 5 mths agoLast active
  • 1Replies
  • 295Views
  • 2 Following

Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.