Automate actions with rules
Oftentimes, we handle similar messages the same way every time — like assigning it to the expert on that topic, or tagging it to track how often the issue is coming up.
How it works
Front rules allow you to automate a wide range of actions, so you can save time in the long run. Head to Settings and choose My rules to create a rule for your individual inbox or Rules to create a rule for a team inbox. You can make rules that apply to multiple team inboxes, or just one — whatever you need.
Every rule needs three things:
1. A "when" condition for when the rule should apply
2. "If" conditions for which messages the rule should be a applied to (like messages in a particular inbox or messages received at a certain time of day).
3. A "then" action for what the rule should do.
Here are some of our most popular rules to give you a few ideas, or get more examples in our Rules Directory!
Move a message
Use this rule to move messages to another folder or inbox based on a subject line, SLA commitments, or even a group the sender belongs to.
Send an immediate reply to your customer so they know you’re getting back to them soon.
Send to Slack
Notify a Slack channel or a teammate whenever your conditions are met.