Automate actions with rules

Oftentimes, we handle similar messages the same way every time — like assigning it to the expert on that topic, or tagging it to track how often the issue is coming up.

How it works

Front rules allow you to automate a wide range of actions, so you can save time in the long run. Head to Settings and choose My rules to create a rule for your individual inbox or Rules to create a rule for a team inbox. You can make rules that apply to multiple team inboxes, or just one — whatever you need.

Every rule needs three things:

1. A "when" condition for when the rule should apply

2. "If" conditions for which messages the rule should be a applied to (like messages in a particular inbox or messages received at a certain time of day).

3. A "then" action for what the rule should do.

Here are some of our most popular rules to give you a few ideas, or get more examples in our Rules Directory!

Move a message

Use this rule to move messages to another folder or inbox based on a subject line, SLA commitments, or even a group the sender belongs to.


Send an immediate reply to your customer so they know you’re getting back to them soon.

Send to Slack

Notify a Slack channel or a teammate whenever your conditions are met.

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