Assign who works on each message
Ever been a part of a Google Group or distribution list? Usually it means getting bombarded by reply-all emails, but never really being sure that every message has been handled.
That’s the problem that assigning messages solves in Front. With assignments, you know exactly who’s working on what and can avoid duplicating efforts on the same message.
And if you don’t have the bandwidth or context to handle what you’ve been assigned, just unassign it or reassign it to someone else on your team.
You can also follow conversations to see what’s happening without being copied on them.
When you comment or are @mentioned on a conversation, you’ll automatically follow the conversation. If you don’t want to get notifications about it anymore, you can just click the button again to unfollow it.