How to create a new analytics report

Like integrations, you need to be an admin in order to access analytics.


Analytics allows you to get information about your team's performance. By default, Front will show you metrics about all of your team inboxes. However, you can easily create reports to filter on a subset of your inboxes and tags. Keep in mind, all reports are visible to all Front admins on your team.

Step 1

Go into your Analytics and select the + sign

Step 2

You will be prompted to name your report and select inboxes and/or tags.

Step 3

Once your report is set up, you'll be able to view metrics for that specific inbox and/or tag.

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  • Hey,

    Quick questiom: If you manually change tags are those changes reflected on the analytics report?

    Reply Like
  • Gustavo Batista Currently the tag will not change in your analytics report.

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  • Is there a way to run analytics on multiple tags in the one report? E.g. If I tag an email with 2 tags: #MOBILE and #BUG - can I run analytics on how many queries we received that were #MOBILE #BUGs ?

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  • Brooke Hahn Yes, you can select multiple tags from the dropdown, like this:

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  • Cori Morris this will include results where only one of the two chosen tags are applied, correct?

    are we any closer to being able to see detailed results for both tags only?

    if i want to get accurate numbers on all urgent (tag) orders we processed for germany (tag), i currently have to get this from the excel download, which is missing a lot of the high-level insight the analytics page provides.

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  • Jem Wilkinson Correct, it will include results where either tag was applied. We have no immediate plans of changing this behavior, but I will be happy to share this feedback with our product team.

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  • Cori Morris i did actually raise this in june last year, and there is a card on the ideas section of the roadmap added october 2016. this seems like a relatively straightforward change, that would allow for much more detailed information on any specific issue to be pulled from the analytics section.

    Reply Like 3
  • Jem Wilkinson  Cori Morris I would really appreciate this feature. It would enable us to garner more detailed insights that doesn't require an overabundance of tags.

    Reply Like 4
  •  Cori Morris Jem Wilkinson Brooke Hahn  

    Brooke Hahn said:
    I would really appreciate this feature.

     Me three!

    Reply Like 1
  • Hi there. I have a number of emails that are set up to forward to one of two different folders. I need to pull analytics for all of these email addresses. When selecting inboxes to include in a report, should I select all of the emails AND the two folders? Or will that count emails received twice? Should I instead only select the email boxes? Just want to make sure I'm pulling accurate data. Thanks!

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  • hharman@boostability.com  Hi there,

    I don't understand your question exactly. You can only pull analytics for inboxes/folders, not per channel/email address. Does that help?

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  • Cori Morris Sorry, I kind of mixed up my phrasing. Let me try again haha. I have multiple inboxes that are set to forward into one of two folders. I need to pull analytics for all of these inboxes. When selecting what to include in a report, should I select all of the inboxes AND the two folders? Or will that count everything received twice? Should I instead only select the inboxes and not the folders? Hopefully that's more clear!

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  • hharman@boostability.com  Are you moving conversations to these folders? If so, then you can pull the data for both. It shouldn't count everything twice.

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  • Cori Morris Yes, that's what I needed. Thank you!

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