Setting up an automated email for no response

I am looking at setting up a workflow that would look like this:

If I send an email to a client (we might have 100s), we require a response within 24 hours.

If they do not response after 24 hours, I would like to send an automatic reply asking for an update similar to a canned response.

If I am the one sending the original email (not receiving it), it there any way for me to auto-send the message again if we don't receive a reply to that email from the particular recipient of the email within 24 hours?

I know I can auto send a canned response but I think my needs are a bit different.

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  • Hi Paul Cross you set up a rule that says "when outbound message, if unreplied after 24 hours, reply with canned response." You can then determine which canned response to use. More info in this related article: https://community.frontapp.com/t/k965q9/how-to-create-time-based-rules

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  • Helena Li Thanks so much I'll give it a try. I tried something similar by sending an email to my own personal email but I didn't receive a follow-up.  

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  • Helena Li Is there any way to carry this on for another rule?

    Let's say:

    1. If a customer doesn't respond to the first email, send canned response #1 in rule #1 Rule

    Set up another rule to do the same, but this time if the customer doesn't reply to the canned response sent automatically in Rule 31 

    2. If a customer doesn't respond to Canned response #1, use Rule 2 to send Canned Response #2

     

    As canned response 1 would be sent via a rule, can the flow of an unreplied email be used for this?

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  • Paul Cross Yes, you can do that by creating 3 different rules, each with a different wait time and the respective canned response. For instance, rule 1 would say "if unreplied after 1 day, send canned response 1." Rule 2 would say "if unreplied after 2 days, send canned response 2" and so forth. You aren't able to use rules to directly trigger other rules, but setting up 3 separate rules will achieve the effect you're looking for.

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