How to move messages
Moving messages are helpful when you want to pass a message on to another team. Unlike traditional email forwarding, moving messages allow you to hand off a message from one source to another to make sure your customer is helped by the best team possible.
Try the following 2 ways to move a message in Front:
- Drag and Drop Method
- To drag and drop, click on the message you want to move and drag it to the appropriate team inbox.
- When to use drag and drop: Use this method for the fastest and easiest way to move messages to team inboxes you have access to.
- Search and Select
- When to use search and select: Use this method to move messages to inboxes you don't have access to.
- To select and search, click "..." located at the top of the message pane and search for the appropriate team inbox.
Helena Li It does but it doesn't, because there are thousands of conversations. And after moving them, it unassigns and opens them up.
It was suggested to me that we ask our team members to just "retire" the folder by clicking the "eyeball" so it doesn't clutter their view, but still be able to see those conversations in a search.Reply