How to move messages

  • 3 mths ago
  • 561

Moving messages are helpful when you want to pass a message on to another team. Unlike traditional email forwarding, moving messages allow you to hand off a message from one source to another to make sure your customer is helped by the best team possible. 


Try the following 2 ways to move a message in Front:

  1. Drag and Drop Method
    • To drag and drop, click on the message you want to move and drag it to the appropriate team inbox.
    • When to use drag and drop: Use this method for the fastest and easiest way to move messages to team inboxes you have access to. 
  2. Search and Select
    • When to use search and select: Use this method to move messages to inboxes you don't have access to.
    • To select and search, click "..." located at the top of the message pane and search for the appropriate team inbox.

  

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