How to move messages
Moving messages are helpful when you want to pass a message on to another team. Unlike traditional email forwarding, moving messages allow you to hand off a message from one source to another to make sure your customer is helped by the best team possible.
Try the following 2 ways to move a message in Front:
- Drag and Drop Method
- To drag and drop, click on the message you want to move and drag it to the appropriate team inbox.
- When to use drag and drop: Use this method for the fastest and easiest way to move messages to team inboxes you have access to.
- Search and Select
- When to use search and select: Use this method to move messages to inboxes you don't have access to.
- To select and search, click "..." located at the top of the message pane and search for the appropriate team inbox.