Measure productivity with analytics

Wondering how quickly your team is getting back to customers, or how often messages about a certain tag are coming up?

Analytics help you get the full picture of what’s going on in Front.

 Reports are divided into four main topics:

  • Conversations: Learn about your team’s busiest days and times, or track how tags are being used
  • Team: Look at response and reaction times for individual teammates
  • Productivity: Get performance metrics at the team-wide level
  • Customers: See who engages with your team the most

Open Analytics by clicking the bar graph icon in your lower left icon tray. From there you can create a new report by clicking the plus sign and choosing the specific inboxes or tags you want to look at.

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Welcome to the Front community!

The Front community is your place to come together and discuss the product, register for webinars, and get support from our help center.

Webinars

New to Front or need to refresh your skills? Join us for live training sessions every week! Check them all out here.

If at any point you need assistance, please don't hesitate to email us: team@frontapp.com.