Measure productivity with analytics

Wondering how quickly your team is getting back to customers, or how often messages about a certain tag are coming up?

Analytics help you get the full picture of what’s going on in Front.

 Reports are divided into four main topics:

  • Conversations: Learn about your team’s busiest days and times, or track how tags are being used
  • Team: Look at response and reaction times for individual teammates
  • Productivity: Get performance metrics at the team-wide level
  • Customers: See who engages with your team the most

Open Analytics by clicking the bar graph icon in your lower left icon tray. From there you can create a new report by clicking the plus sign and choosing the specific inboxes or tags you want to look at.

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